Mentoring Library

M1_6 Effective Communication Skills

Lesson 8

Discuss the importance of -- Manage effective communication skills:

Suggested Actions ... based on answering this question:

"Can you discuss the importance of effective communication skills?"

If yes - move to the next lesson or module

If no - follow this pathway

1. Watch the videos

2. Identify 3-5 Key Learning Points from watching each video

3. Read the Notes and Additional Resources below - if available

4. Summarize your learning

5. Confirm you can answer the question with "Yes"

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Video: 2018


Define communication:

  • The imparting or exchanging of information or news.
  • A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior

Define effective:

  • Successful in producing a desired or intended result.

Identify 5 ways communication is enhanced:

  • Create a communication friendly space
  • Keep it constant
  • Hold weekly meetings (workplace)
  • Make it two way
  • Encourage more face to face
  • Watch body language
  • Pause before speaking - how will this be received

Identify 5 ways communication is blocked:

  • Commanding
  • Warning - do this or else
  • Lecturing
  • Judgemental
  • Distraction
  • Talking before speaker is finished

Discuss ways to sustain communication channels:

  • The four most common types of communication used by managers include interpersonal communication, nonverbal communication, written communication, and oral communication.
  • Consistency
  • Confidentiality - mentor arrangement
  • Pause, reflect, share
  • Feedback

Discuss ways to improve communication blocks:

  • Awareness
  • Addressing blocks when they occur
  • Have strategies to address various types of blocks
  • Open conversation
  • Requires a trusted relationship

Discuss ways for the mentor to communicate effectively with the mentee:

  • Active listening - listening and hearing what is being said
  • Listen for trigger words in the conversation
  • Mindful of body language
  • Listen for deflections
  • Questioning vs telling

Discuss ways the mentor confirms communicating effectively:

  • Summarize
  • Where practical document - especially where there are action items to be completed
  • Follow up
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