M1_6 Effective Communication Skills
Lesson 8
Discuss the importance of -- Manage effective communication skills:
Suggested Actions ... based on answering this question:
"Can you discuss the importance of effective communication skills?"
If yes - move to the next lesson or module
If no - follow this pathway
1. Watch the videos
2. Identify 3-5 Key Learning Points from watching each video
3. Read the Notes and Additional Resources below - if available
4. Summarize your learning
5. Confirm you can answer the question with "Yes"
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Video: 2018
Notes
Define communication:
- The imparting or exchanging of information or news.
- A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior
Define effective:
- Successful in producing a desired or intended result.
Identify 5 ways communication is enhanced:
- Create a communication friendly space
- Keep it constant
- Hold weekly meetings (workplace)
- Make it two way
- Encourage more face to face
- Watch body language
- Pause before speaking - how will this be received
Identify 5 ways communication is blocked:
- Commanding
- Warning - do this or else
- Lecturing
- Judgemental
- Distraction
- Talking before speaker is finished
- http://sfhelp.org/cx/blocks.htm
Discuss ways to sustain communication channels:
- The four most common types of communication used by managers include interpersonal communication, nonverbal communication, written communication, and oral communication.
- Consistency
- Confidentiality - mentor arrangement
- Pause, reflect, share
- Feedback
Discuss ways to improve communication blocks:
- Awareness
- Addressing blocks when they occur
- Have strategies to address various types of blocks
- Open conversation
- Requires a trusted relationship
Discuss ways for the mentor to communicate effectively with the mentee:
- Active listening - listening and hearing what is being said
- Listen for trigger words in the conversation
- Mindful of body language
- Listen for deflections
- Questioning vs telling
Discuss ways the mentor confirms communicating effectively:
- Summarize
- Where practical document - especially where there are action items to be completed
- Follow up
